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What is a task?

A task is a suggested change or bug fix that Lancey generates based on incoming issues or manual input. Each task includes:
  • Context: The source of the issue (GitHub, Zendesk, Intercom, etc.)
  • Proposed plan: How Lancey suggests solving the problem
  • Next actions: Approve, edit, or dismiss the task

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How tasks are created

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1. From GitHub issues

  • When a new issue is opened in your connected GitHub repository, Lancey automatically analyzes it.
  • If the issue is deemed to be a bug or feature improvement, a task will be created and linked back to the original GitHub issue.

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2. From customer support tickets

  • Lancey integrates with Zendesk, Intercom, and other platforms.
  • High‑impact customer tickets are converted into tasks with relevant context for Lancey to work on.

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3. Manually created by users

  • Go to the Tasks tab in your dashboard.
  • Give a prompt in the chat input box
  • Lancey will plan out a resolution path, including any code changes required.

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Best Practices

  • Prioritize: Focus on tasks tied to critical bugs or customer impact first.
  • Collaborate: Tag team members on tasks to review solutions.
  • Stay aligned: Use Slack notifications to keep your team in the loop.

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Next Steps