What is a task?
A task is a suggested change or bug fix that Lancey generates based on incoming issues or manual input. Each task includes:- Context: The source of the issue (GitHub, Zendesk, Intercom, etc.)
- Proposed plan: How Lancey suggests solving the problem
- Next actions: Approve, edit, or dismiss the task
How tasks are created
1. From GitHub issues
- When a new issue is opened in your connected GitHub repository, Lancey automatically analyzes it.
- If the issue is deemed to be a bug or feature improvement, a task will be created and linked back to the original GitHub issue.
2. From customer support tickets
- Lancey integrates with Zendesk, Intercom, and other platforms.
- High‑impact customer tickets are converted into tasks with relevant context for Lancey to work on.
3. Manually created by users
- Go to the Tasks tab in your dashboard.
- Give a prompt in the chat input box
- Lancey will plan out a resolution path, including any code changes required.
Best Practices
- Prioritize: Focus on tasks tied to critical bugs or customer impact first.
- Collaborate: Tag team members on tasks to review solutions.
- Stay aligned: Use Slack notifications to keep your team in the loop.
Next Steps
- Set up GitHub Integration if you haven’t already
- Invite your team to collaborate on tasks