Overview
The Issues list shows all the issues detected from your integrations and feedback sources. This is where you can view, filter, and manage issues before they become tasks.Viewing your issues
1
Navigate to Issues
Click Issues in the left sidebar navigation
2
Review the issues
See all detected issues from your connected integrations and feedback sources
3
Filter and sort
Use filters and sorting to find the issues you need to address
Issue details
Each issue in the list displays the following information:| Column | Description |
|---|---|
| Title | Issue name or description |
| Source | Where the issue was detected (GitHub, Slack, Intercom, etc.) |
| Status | Current status (Open, In Progress, Resolved) |
| Created date | When the issue was first detected |
| Create Task | Click to convert the issue into a task for agents to work on |
Creating tasks from issues
When you find an issue you want to work on:- Select the issue from the list
- Review the issue details
- Click Create Task to convert it to a task for agents to work on
Best practices
Regularly review your issue list
Regularly review your issue list
Check your Issues list frequently to stay on top of incoming problems and feedback.
Prioritize high-impact issues
Prioritize high-impact issues
Focus on issues that affect customer experience or critical functionality first.
Use filters effectively
Use filters effectively
Filter by source and priority to quickly find the issues most relevant to your team’s focus.
Next steps
Create Tasks
Learn how to create and manage tasks
Auto Processing
Set up automatic processing from your issues
Questions about managing issues? Reach out via the livechat widget on our platform or schedule a call with our team.