> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lancey.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Task overview

> Tasks are the core unit of work in Lancey. They represent actionable fixes or improvements that your team can review, approve, and resolve, all powered by AI. 

## What is a task?

A task is a suggested change or bug fix that Lancey generates based on incoming issues or manual input. Each task includes:

* **Context**: The source of the issue (GitHub, Zendesk, Intercom, etc.)
* **Proposed plan**: How Lancey suggests solving the problem
* **Next actions**: Approve, edit, or dismiss the task

## How tasks are created

### 1. From GitHub issues

* When a new issue is opened in your connected GitHub repository, Lancey automatically analyzes it.
* If the issue is deemed to be a bug or feature improvement, a task will be created and linked back to the original GitHub issue.

### 2. From customer support tickets

* Lancey integrates with Zendesk, Intercom, and other platforms.
* High‑impact customer tickets are converted into tasks with relevant context for Lancey to work on.

### 3. Manually created by users

* Go to the **Tasks** tab in your dashboard.
* Give a prompt in the chat input box
* Lancey will plan out a resolution path, including any code changes required.

## Best Practices

* **Prioritize**: Focus on tasks tied to critical bugs or customer impact first.
* **Collaborate**: Tag team members on tasks to review solutions.
* **Stay aligned**: Use Slack notifications to keep your team in the loop.

***

## Next Steps

<CardGroup cols={2}>
  <Card title="GitHub Integration" icon="github" href="/integrations/github">
    Set up GitHub to automatically create tasks from issues
  </Card>

  <Card title="Auto Processing" icon="robot" href="/tasks/auto-processing">
    Configure automatic task processing based on your criteria
  </Card>

  <Card title="Modify Tasks" icon="pencil" href="/tasks/modify">
    Learn how to update and refine your tasks
  </Card>

  <Card title="Slack Integration" icon="slack" href="/integrations/slack">
    Get team notifications about new tasks and updates
  </Card>
</CardGroup>