> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lancey.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# List

> View and manage your issues in Lancey.

## Overview

The Issues list shows all the issues detected from your integrations and feedback sources. This is where you can view, filter, and manage issues before they become tasks.

<Tip>
  Use the Issues list to monitor incoming problems and decide which ones to prioritize for agent work.
</Tip>

## Viewing your issues

<Steps>
  <Step title="Navigate to Issues">
    Click **Issues** in the left sidebar navigation
  </Step>

  <Step title="Review the issues">
    See all detected issues from your connected integrations and feedback sources
  </Step>

  <Step title="Filter and sort">
    Use filters and sorting to find the issues you need to address
  </Step>
</Steps>

## Issue details

Each issue in the list displays the following information:

| Column           | Description                                                  |
| ---------------- | ------------------------------------------------------------ |
| **Title**        | Issue name or description                                    |
| **Source**       | Where the issue was detected (GitHub, Slack, Intercom, etc.) |
| **Status**       | Current status (Open, In Progress, Resolved)                 |
| **Created date** | When the issue was first detected                            |
| **Create Task**  | Click to convert the issue into a task for agents to work on |

<Tip>
  You can filter issues by status to quickly find Open, In Progress, or Resolved issues.
</Tip>

## Creating tasks from issues

When you find an issue you want to work on:

1. Select the issue from the list
2. Review the issue details
3. Click **Create Task** to convert it to a task for agents to work on

## Best practices

<Accordion title="Regularly review your issue list">
  Check your Issues list frequently to stay on top of incoming problems and feedback.
</Accordion>

<Accordion title="Prioritize high-impact issues">
  Focus on issues that affect customer experience or critical functionality first.
</Accordion>

<Accordion title="Use filters effectively">
  Filter by source and priority to quickly find the issues most relevant to your team's focus.
</Accordion>

## Next steps

<CardGroup cols={2}>
  <Card title="Create Tasks" icon="check" href="/tasks/create">
    Learn how to create and manage tasks
  </Card>

  <Card title="Auto Processing" icon="robot" href="/tasks/auto-processing">
    Set up automatic processing from your issues
  </Card>
</CardGroup>

<Note>
  Questions about managing issues? Reach out via the livechat widget on our platform or [schedule a call](https://cal.com/pateladi/support) with our team.
</Note>